Welcome to the Sigma Global Payments Inc. website!
To use our services, you must read and accept these General Terms and Conditions of Use for Payers (hereinafter, the “T&C”), as they govern the relationship between the Sigma Global Payments Inc. website (hereinafter, “Sigma Global Payments” or “the Company”) and you. We recommend that you read them carefully and keep an electronic copy for future reference.
As a Payer, you must not accept these T&C if you lack the legal capacity to do so or are a minor. Sigma Global Payments has no way of verifying that your acceptance is binding, and will therefore presume that it is.
If, at the time of payment, you accept these T&C by clicking the box “I have read and accept the Terms and Conditions of this service”, we will assume that you accept and are aware of the content of these T&C.
1. General Provisions
1.1. These T&C govern the relationship under which Sigma Global Payments provides this payment channel to the merchants affiliated with its services and to the Payers who use that channel.
1.2. A Payer is any natural or legal person who, like you, accepts these T&C for the purpose of using this channel to pay their obligations to an affiliated merchant.
1.3. The affiliated merchant (hereinafter, “THE MERCHANT”) is the natural or legal person that uses the Sigma Global Payments platform to offer its goods or services. THE MERCHANT is duly identified both in the confirmation email the Payer receives and on the payment page, which show the name and details of the corresponding MERCHANT.
1.4. Sigma Global Payments Inc. is a Panamanian company, owner of the website https://sigmaglobalpayments.net, domiciled at Boulevard Costa del Este, PH Financial Park, Floor E1, Panama, hereinafter referred to as “THE COMPANY”.
1.5. THE COMPANY may suspend or cancel your use of the payment channel at any time if you breach these T&C or make illegitimate or improper use of the site.
1.6. The Payer agrees that all information entered is truthful, complete and correct, and assumes responsibility toward Sigma Global Payments and third parties for any inaccuracies, errors or falsehoods in the information provided.
1.7. The Payer is responsible for maintaining adequate security and control over any identification, password, personal identification number or any other code issued by banks for online transactions that is used to make the payment.
1.8. In cases of refund or cancellation, the Payer is subject to the return policies of the corresponding affiliated merchant. Sigma Global Payments will be fully available to handle with THE MERCHANT any complaint reported by the Payer. Any complaint or cancellation request must be submitted directly through the contact email or by phone at (+507) 830-5381, within the period established in the policies of the corresponding affiliated merchant; otherwise, no complaints of any kind will be accepted.
2. Description of the Service
2.1. Sigma Global Payments offers a credit and debit card payment processing service through the enabled technology solutions, allowing the Payer to pay for the goods or services offered by the affiliated MERCHANT.
2.2. Sigma Global Payments complies with the payment card industry security standards and regulations (PCI DSS).
2.3. THE MERCHANT agrees to abide by the procedures established by the enabled card brands if a fraudulent transaction is identified.
2.4. THE MERCHANT must take all necessary measures to ensure the truthfulness and authenticity of the payments received.
2.5. THE MERCHANT undertakes to use the Sigma Global Payments platform properly; use of the platform by third parties outside THE MERCHANT’s account is prohibited.
3. Obligations of the Affiliated Merchant
3.1. THE MERCHANT is responsible for the accuracy of the information published about its goods and services, as well as for complying with its own delivery, return and Payer service policies.
3.2. THE MERCHANT must keep its contact and identification details up to date with Sigma Global Payments, and promptly report any relevant change in its operations.
3.3. THE MERCHANT is responsible for responding to Payer complaints in accordance with its own policies, within the time limits those policies establish.
4. Limitation of Liability
Sigma Global Payments assumes no liability whatsoever when any of the following situations occurs:
- Defective, abnormal or failed operation of the servers of the payment processors involved in the service.
- Termination, cancellation or nullity of the contract between the corresponding acquiring bank and THE MERCHANT.
- Failure by THE MERCHANT to comply with its own delivery, return or Payer service policies.
- Misuse, by the Payer or by third parties, of the credentials or payment methods used to make a transaction.
5. Delivery Policy
This policy applies to the website https://sigmaglobalpayments.net, and it is understood that, by using the payment service, the Payer accepts the terms, conditions and delivery policy specified herein.
The payment processing products and services offered by Sigma Global Payments are intangible, so no physical delivery of software or integration channels takes place. Delivery of the goods or services purchased by the Payer is the sole responsibility of the corresponding affiliated MERCHANT, in accordance with its own policies.
6. General Returns and Complaints Policy
Sigma Global Payments will handle return requests in coordination with the affiliated merchants that process payments through its platform, which maintain their own product and service return policies.
The Payer will have fifteen (15) days from receipt of the good or service to send Sigma Global Payments any complaint related to the product or service provided by THE MERCHANT. After that period, the product or service will be deemed accepted by the Payer.
Complaints must be sent to [email protected], stating the general details of the product or service purchased and the corresponding invoice or receipt number, so the case can be followed up.
All products and services paid for through https://sigmaglobalpayments.net are subject to this general returns policy.
7. Changes to the Terms and Conditions
Sigma Global Payments may modify these T&C at any time. Changes will be published on the website https://sigmaglobalpayments.net, and the Payer’s continued use after such publication constitutes acceptance of the modified T&C.
8. Governing Law and Jurisdiction
These T&C are governed by the laws of the Republic of Panama. Any dispute arising from their interpretation or application will be submitted to the competent courts of the Republic of Panama.
9. Acceptance
By clicking the box “I have read and accept the Terms and Conditions of this service”, the Payer declares that they have read, understood and accepted these T&C in their entirety.